Innovation and technology operations leader with 15+ years of experience spanning 24/7 cloud support, telecom platforms, enterprise releases and AI-enabled products. Open to leadership opportunities in technology operations, digital transformation, innovation and service delivery—as well as select advisory engagements.
I lead teams and transformation mandates where service performance, innovation governance and execution discipline must improve together.
I provide focused advisory support that turns complex opportunities into practical decisions, delivery plans and governed implementation.
BEST ALIGNED WITH Head of Innovation · Technology Operations · Digital Transformation · Operational Strategy
The numbers behind the transformation.
raised from 36% to 66%
improved from 78% to 137% attainment
through stronger release governance
enterprise release operations
From technical foundations to enterprise leadership and AI-enabled products.
Turning business ideas into launched digital products with AI-assisted discovery, requirements, solution design, QA and delivery governance.
Led a 15-person, customer-facing engineering organization providing 24/7 support across 20 cloud service domains.
Built release management from the ground up and coordinated business, development, QA, vendors and operations for a 33-market enterprise.
Progressed through switching, value-added services and product configuration into leading revenue-critical FTTH billing and provisioning operations.
A portfolio spanning infrastructure, revenue platforms, automation and governed delivery.
Led release governance for the integration behind a TDD LTE service, connecting business requirements, technology delivery, operational readiness and launch risk.
Supported rollout and configuration of revenue-critical platforms, then redesigned recovery workflows to shorten installations from seven days to four.
Supported an expansion integrating eight physical servers and upgraded deep-packet-inspection software while protecting service continuity.
Automated application-health monitoring, strengthened server security and user access, and governed application migration from internal infrastructure to cloud.
Developed colleagues and junior team members, mentored young adults pursuing career growth, and contributed to Digicel Foundation charity-event planning.
Too many ideas—and no trusted way to choose what moves forward.
Recurring incidents, unclear ownership and capacity lost to operational friction.
Transformation initiatives stalled between strategy and implementation.
Cloud platforms · Enterprise applications · Observability and service management · Data and integration · AI-enabled delivery tools
Selected platforms: AWS · Google Cloud · Azure / M365 · SaaS · ERP · CRM · APIs · SQL Server · Linux · Jira · Splunk · Nagios · OpenAIIndependent products and business experiences delivered with AI-assisted workflows.
CHALLENGE · Move an early-stage concept into a governed, production-ready experience.
DELIVERED · Product framing · Requirements · AI-assisted delivery · QACHALLENGE · Translate a local business story into a clear, accessible customer journey.
DELIVERED · Content strategy · Experience design · Launch workflowCHALLENGE · Turn a service offer into a credible, conversion-focused digital presence.
DELIVERED · Journey design · Solution build · Delivery coordinationHarvard Business School Online
Harvard Business School Online
University Canada West
University of Technology, Jamaica
I bring the business judgment to choose the right problems, the technical fluency to shape credible solutions and the operating discipline to turn them into measurable results.
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